Ted Brown Music Rental Instrument Services

So you’ve rented a band or orchestra instrument, now what? At Ted Brown Music, we strive to make sure your student has the best possible experience playing their instrument of choice. Our rental program is set up to make repairs, exchanges, and even returns as easy as possible. Select a headline below to learn more.

Contact Us

Getting Your Rental Repaired

Before being rented, each instrument is inspected and adjusted by our in-house repair technicians to ensure they all play their best. Of course, instruments are mechanical objects and do go out of adjustment from time to time. A brand new car needs a tune-up every once in a while, and a musical instrument is no different. We also know students can sometimes be less than careful with their belongings.

That’s why all of our student-model rental instruments include our maintenance and replacement guarantee at no extra cost. This guarantee covers all normal wear and tear as well as any accidental damage that may occur along your student's musical journey.

Taking advantage of these maintenance services is easy. All you need to do is fill out this contact form, give us a call at (800) 562-8938, or bring your instrument to any one of our stores. We will either exchange your current instrument for one like it, or provide a loaner while we work on yours. Either way, your student is never without a working instrument.

Once you've reached out to us, one of our Educational Service Representatives will bring the exchange or loaner instrument to your student's school. Even if there doesn’t appear to be anything wrong, getting a tune-up at the end of each school year is a good idea.

Exchanging Your Rental

Sometimes a student's first choice instrument isn’t quite the right fit. That’s okay, our rental program makes exchanging instruments very easy. As long as the exchange has been cleared with the music teacher and the instrument they are switching to rents for the same monthly price, we will just exchange them. If the rental price is different (e.g. switching from clarinet to alto saxophone), a new rental contract is required, but none of your rental time is lost. The amount of time you had the first instrument will carry over to the new instrument and you will continue to build up your discount toward the purchase of a step-up instrument.

Please make sure the decision to switch instruments has been discussed with the music teacher. Just like on a sports team, if everyone decided to switch positions mid-season without the proper instruction and practice, the team would not perform very well. If students switch instruments without the director's consent, the entire ensemble can suffer.

About Step-Up Instruments

Ted Brown Music only rents name-brand instruments trusted and approved by music teachers.These instruments are specifically designed and engineered to help beginning players be successful as soon as possible. They are also built more durably to withstand young student life.

Just like a good student model instrument makes it easy for a beginner to get started, a step-up instrument makes it easy to get to the next level of playing. The construction of these instruments is much more focused on producing the best possible sound rather than surviving accidentally being sat on. Intermediate and professional-level instruments allow players to play both higher and lower notes with more control and better overall sound.

Most people that have been playing for three or four years will start to feel their student model instrument begin to hold them back. Once they switch to a step-up instrument and get used to the new feel, an entirely new world of playing possibilities will be open to them.

TED BROWN MUSIC guarantees to provide repair service, at no charge, on the instrument due to normal wear and use; excluding willful damage. Supplies such as strings, reeds, and oils are not included. Customers who permanently mark their instrument or case will be charged for its replacement upon return of the instrument. Customers who attempt to repair the instrument on their own will be 100% responsible for any damage caused.
TED BROWN MUSIC guarantees to replace the instrument with one of comparable age and condition if the instrument is lost through fire or theft. Claim is subject to the instrument being in the student’s home or authorized school cabinet or room, and payment of a $200.00 fee. In connection herewith this replacement provision would be void if the instrument was lost in the corridor, street, playground or any unauthorized place.
Notification of loss must be made to school authorities and the police or sheriff’s office and to TED BROWN MUSIC within 10 days of occurrence or the replacement guarantee will be void and the customer will be liable for payment in full of the balance due under this security agreement. These guarantees will be declared totally void if payments are not current (within 10 days) at the time of loss or repair.

TED BROWN MUSIC garantiza proveer servicio de reparación, sin ningún cargo, al instrumento debido a uso normal. Excluyendo daño hecho intencional o debido a la falta de cuidado. Cuerdas, cañas, y los aceites para instrumentos no estan Incluidos. A los clientes que marquen el instrumento o estuche se les cobrará por el reemplazo del mismo, al regresarlo a la tienda. Clientes que intenten arreglar el instrumento por si mismos serán 100% responsables por cualquier dano causado.
TED BROWN MUSIC garantiza reponer el instrumento con uno de edad y condición comparable si el instrumento se pierde por incendio o robo. La reclamación está sujeta a que el instrumento haya estado dentro de la casa del estudiante o del gabinete escolar autorizado y a una multa de $200.00. Pero la garantía de reemplazo sera nula e inválida si el instrumento se pierde en el corredor, la calle, el campo o cualquier otro lugar que no este autorizado.
La notificación de su pérdida se tiene que reportar a las autoridades escolares, la policía u oficina del sheriff, y a TED BROWN MUSIC dentro de 10 dias del. incidente o la garantia de reemplazo se anulara y el cliente sera responsable de pagar el valor completo indicado en este contrato. Esta garantia sera declarada totalmente nula si los pagos no están al corriente (ENTRE 10 días) al momento de la perdida o reparacion.